How to Order Paper Order or Submit Electronic Order with $20 less handling charge
Paper Mail in Order or Email Order
1. Download the Custom Order Form below and fill it up
2. Check out on the website
3. Email the order form and your payment receipt to email@example.com or Mail them with your design sample to
13790 NW 4th St Unit 102
Sunrise, FL 33325, USA
To Save $20 for each order, please submit your order details thorough the your dedicated Web Order Gateway account, about how to submit E-orders
You can also try to fill up the form below.
Web Order Gateway only open to salon and professional account. Please send email to firstname.lastname@example.org to obtain login information
- Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
- Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will be shipped depending on the shipping method you have selected.
- ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.
- Please refer to our shipping page for more detailed information.
Return Policy: Stock Hairpieces
- You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
- A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
- If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
- Any special requirements need to be addressed at the time of the order being placed.
Return Policy: Hair Extensions
- Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
- After 2 weeks an 80% credit of the value will be added to your account towards future orders.
- Large returns are subject to a handling fee.
- No returns after 3 months of ordering.
Return Policy: Supplies
- All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
Overstock and Final Sales Items:
- All items located in the overstock and clearance category are final sale, no return, no exchange, no refund.
- All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
Frequently Asked Questions
There's a good chance you will get your custom order placed in January or February in May (2-3 months waiting time).
However, with all the disruptions and uncertainties during the pandemic —and depending on the type of hairpiece you order— the average waiting time for custom orders is 5-6 months.
Here’s how it looks now in May 2021
And here's our custom order fulfillment progress in 3 months (since March):