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Custom Order Form Download

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Description

If you have special needs for your hairpiece

or you are a hair replacement center that needs to fill up many custom order

please download the special hairpiece order form and send it to us, along with your template, sample unit, and color sample.

Right Click the mouse on the Image below
and click save it as Order From

for PDF, please click PDF Version

Guidance

Please mail the design sample to

3736 SW 30th Ave, Fort Lauderdale FL 33312 USA

Shipping & return policy

Shipping Policy

  • Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
  • Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
  • ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
More details

Return Policy: Services

  • If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
  • Any special requirements need to be addressed at the time of the order being placed.
  • You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.
More details

**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.

Warranty

Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.

In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.

**This warranty does not include any units that have been permed, coloured, bleached, chemically treated, or mishandled by the clients themselves.
**All sales are final once the hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.

Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.

Incorrect Hair Cut
Incorrect Base Cut
Incorrect Color, Density, Grey Percentage, or Size
These defects are subject to refunds 15 days from the day the unit has been delivered to the address on the invoice.

Hair Loss Warranty/Defective Claim Process

Please refer to the following steps when starting your Claim:
Contact our Customer Service Department and state what the issue with your unit is. Please note: You may be asked to provide evidence through pictures or may be asked to send the unit in for inspection.
Our Customer Service Representative will then create a Service Request and provide you with a Service Request Number for reference.
You then have 10 days to ship the unit back to us from the date of the request for inspection.
Once the inspection is completed, you will be contacted regarding any solutions we may be able to offer you.

Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.

**If you are within the United States or any other country, please ship your hairpiece to our Florida office.

More details

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