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Specification
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Online Service Pack
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Inventory List
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360° Video
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Home Care Kit
| Type | Details |
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Base |
Super Soft French lace. Natural and comfortable |
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Size |
Left to right 8" Front to back 10" side to side can be cut down to any size, front to back minimum 7.75“ (Size varies 0.5" since the new base might shrink and will expand after set on head) |
|
Density |
Light to Medium density 110% in front and 100% rest of hair |
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Hair |
High quality soft fine Indian Remy hair Gray hair is Japan Kanekalon synthetic fiber Human gray hair might available in 60%, 70%, 80% |
|
Wavy |
Slightly wavy throughout
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Style |
Freestyle
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Hair length |
6" finished length overall
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Base Contour |
Deep Shadow |
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Front Contour |
A Shape |
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Installation |
Tape, Glues, Super tape, No shine, Duo Tac Tape or Ghost bond glue |
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Durability |
Short to Medium |
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Delivery Time |
In stock: same day or next day ship out. If color not available, 4 weeks. Special order 6-7 week. |
Toupee Hair Styling
How to Cut a Toupee Using Scissors
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Shipping Policy
- Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
- Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will be shipped depending on the shipping method you have selected.
- ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.
- Please refer to our shipping page for more detailed information.
Return Policy: Stock Hairpieces
- You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
- A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
- If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
- Any special requirements need to be addressed at the time of the order being placed.
Return Policy: Hair Extensions
- Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
- After 2 weeks an 80% credit of the value will be added to your account towards future orders.
- Large returns are subject to a handling fee.
- No returns after 3 months of ordering.
Return Policy: Supplies
- All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
Overstock and Final Sales Items:
- All items located in the overstock and clearance category are final sale, no return, no exchange, no refund.
- All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
Superhairpieces grants a 30 day limited warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of hair during this period, Superhairpieces will be happy to repair your hair piece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months wait time. During which time you will need to provide your own unit.
In addition to, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
Any issues that occur 30 days after the purchase date, warranty will be nulled and will not be accepted.
**Please note, that v-looped based models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.
**This warranty does not include any units that have been mishandled by the client themselves.
**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.
Defective Hair Systems (other than hair loss) are considered the following for both stock and custom orders.
i.) Incorrect Hair Cut
ii.) Incorrect Base Cut
iii.) Incorrect Color, Density, Grey Percentage, or Size
These defects are subject to 15 days from the day the unit has been delivered to the address on the invoice.
Hair Loss Warranty/Defective Claim Process
Please refer to the following steps when starting your Claim:
i.) Contact our Customer Service Department and state what the issue with your unit
Please note: You may be asked provide evidence through pictures, or may be asked to send unit in for inspection
ii.) Our Customer Service Representative will then create a Service Request and provide you with a Service Request Number for reference
iii.) You then have 10 days to ship the unit back to us from the date of request for inspection
iv.) Once inspection is completed, you will be contacted regarding any solutions we may be able to offer you
Please note: Any / All items received after the 10 days without prior notice will NOT be considered and the request will be voided.
