Please clean the hair system before sending it in.
We may charge a $30 cleaning fee if cleaning is needed.
We repair your hairpiece!
- Fix the broken base of your human hair wigs
- Fill up more hair in bald areas
- Fill up more hair overall
- Add more grey hair overall
- Fix a bad cut by adding longer hair
- Add high lite colors
- Add a lace front
- Expand or down size the base
- Take off extra hair to lessen the density
Here are some things we would like to recommend you double check before you place this order, since your unit might not be worth repairing anymore
- If the unit has significant bald spots, there may be an additional charge to repair it, or we may call you to discuss if the repair can be done
- This unit been used for more than one year
- More than 30% of the overall density is lost or more than 30% of the area is bald now
- This hairpiece been repaired more than one time
- Major breaks on the cap base
Note: Please make sure you clean up the base before you ship the unit to us.
If you choose to leave the cleaning to us, a starting fee of $30 will be applied to toupees and $45 for wigs. This fee may increase depending on the level of cleaning required.
All phone calls regarding repairs and custom orders will take place every THURSDAY. Please await the phone call from us to process and confirm your order.
- Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
- Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
- ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
Return Policy: Service Final Sales
All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.More details
**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.
Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.
In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.
Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.
Hair Loss Warranty/Defective Claim Process
Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.
**If you are within the United States or any other country, please ship your hairpiece to our Florida office.More details