Please clean the hair system before sending in.
We may charge $30 cleaning fee if cleaning is needed.
We repair your hairpiece!
Fix the broken base of your human hair wigs
Fill up more hair in bald area
Fill up more hair overall
Add more grey hair over all
Fix a bad cutting by adding longer hair
Add high lite colors
Add a lace front
Expand or down size the base
Take off extra hair to less the density
Here are something we would like recommend you to double check before you place this order, since your unit might not worth repair anymore
1. This unit been used for more than one year
2. More than 30% of the overall density loss or more than 30% of the area bald now
3. This hairpiece been repaired more than one time, it might be
4. Major broken on the cap base
Note: Please make sure you clean up the base before you ship the unit to us.
You can choose to pay $30 to leave the job for us to clean the base.
All phone calls regarding repairs and custom orders will take place every THURSDAY. Please await the phone call from us to process and confirm your order.
US clients ship to our Sunrise, Florida location. In order for your order to be processed on Thursday, all parcels must arrive to Sunrise by Tuesday.
- Shipping charges are automatically calculated based on the shipping method, weight of the products, the destination and the number of items in your shopping cart.
- Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will be shipped depending on the shipping method you have selected.
- ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar. Please expect delays during holiday season.
- Please refer to our shipping page for more detailed information.
Return Policy: Stock Hairpieces
- You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
- A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
- If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
- Any special requirements need to be addressed at the time of the order being placed.
Return Policy: Hair Extensions
- Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
- After 2 weeks an 80% credit of the value will be added to your account towards future orders.
- Large returns are subject to a handling fee.
- No returns after 3 months of ordering.
Return Policy: Supplies
- All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
Overstock and Final Sales Items:
- All items located in the overstock and clearance category are final sale, no return, no exchange, no refund.
- All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.